Patient Guide

Bistro & Dining Services

Location: Ground level floor
In-Person Dining Hours: 7:00am to 2:00pm

Patient meal orders are taken in person by our guest services representatives, who will visit your room to customize your order and ensure your satisfaction. If you don’t see a guest service representative, call our DineLine at 540.316.3463 (or just dial extension "3463" from the room phone).

Patients who need special dietary requirements can ask a member of their care team or call the Bistro Nutrition Line at 540.316.4406.

Self check out options are available in the bistro to visitors until 7:00pm. Special menu items change daily to offer you and your visitors the greatest variety of selections. We accept cash, Apple Pay, and all major credit cards.

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Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

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Channel Listing for TV

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Concerns About Your Care

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone (from a 615 area code), email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.

If, during your stay, you have concerns or questions about the care you or your loved one is receiving, please speak with your doctor, nurse or department leader. If you still have concerns during your stay, or after going home, you may call our confidential Patient Concern Line at 540.316.5014. You also have the right to file your complaint with:

Virginia Department of Health
Office of Licensure and Certification
9960 Maryland Dr., Suite 401
Richmond, VA 23233
OLC-Complaints@vdh.virginia.gov

Virginia Health Quality Center
9830 Maryland Dr., Suite J
Richmond, VA 23233

Office of Quality and Patient Safety
The Joint Commission
1 Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then use the "Report a Safety Event" link in the Action Center column on the home page

Making a Difficult Healthcare Decision? 
Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our team is available to help you—and those who are here to support you—make difficult decisions. For help, contact the Case Management department at 540.316.2480.

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Gifts & Care Boutique

Gift Shop 
Location: First floor, near front entrance
Call 540.316.4438 for hours of availability. 

The shop offers gifts for all occasions including get well soon items, new baby gifts, jewelry, scarves, purses, home décor items, greeting cards, snacks, fresh flower arrangements, balloons and much more. Gift bags and gift wrapping services are available, as well as prompt delivery to patient rooms.

Our gift shop offers:

• Flowers
• Balloons
• Baby gifts
• Greeting cards and note cards
• Personal care items
• All-occasion gifts
• Seasonal gifts
• Toys and stuffed animals
• Jewelry and perfumes
• Candy, gum and snacks

Care Boutique
Location: First floor, across from the art wall exhibit
Call 540.316.4437 for hours of availability.

The Care Boutique is dedicated to promoting and supporting the health of the local community. It offers a convenient place to find medical supplies as well as cancer care supplies. The shop has clothing for women and medical necessities like compression hose/sleeves. Specialty products are also available for purchase including fitted wigs (those living with cancer), wound care, and orthopedics.

Women's care and fashion offerings include:

• Amoena bras for all women (free professional fitting)
• Post mastectomy prostheses
• Rene of Paris, Noriko and Amore wigs
• Large assortment of hats and hair coverings
• Cancer awareness, apparel, gifts and accessories
• Seasonal clothing

Medical supply offerings include:

• Compression hosiery and sleeves
• Wound care supplies
• Bedroom/bathroom safety items 
• Orthopedic, sports medicine and arthritis products

The Fauquier Hospital Auxiliary is a non-profit organization that owns and operates the gift shop and The Care Boutique. All profits support community wellness projects and scholarships. The Gift Shop and Care Boutique accept cash, check and major credit cards.

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Hearing Impaired & Interpreter Services

Hearing Impaired 
We offer a TTY machine and Pocketalker amplification devices for hearing-impaired patients. Please let your nurse or patient advocate know about your needs. There is no charge for this service.

Interpreter Services 
Assistance is available for patients and families who prefer to speak a language other than English. The hospital has 24-hour access to a language line that provides translation for more than 80 languages. The service is provided at no charge and can be arranged by your nurse or nursing supervisor. We also offer video remote translation services through Stratus for 40+ languages and hearing impaired (American Sign Language and Spanish Sign Language).

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Housekeeping Services

Your room and bathroom are cleaned daily by a member of the housekeeping staff. As an environmentally friendly facility, we change linens at regular intervals and as needed. If you have a housekeeping or maintenance need, tell a member of your care team and it will be addressed as soon as possible.

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Medications

Tell your hospital provider and care team about any medicines you brought with you or take regularly take. Your doctor will determine which medicines you need during your stay. Hospital staff will provide you with the necessary medicines. If you have questions or concerns, you have the right to ask and get a response from your doctor or nurse that makes sense to you. 

Pharmacy 
Our Pharmacy Department is staffed by pharmacists and technicians 7 days a week. Our pharmacy team is responsible for restocking medications on the floors and assisting physicians with the management of drug therapy. If you have a drug related question, please have your nurse request a pharmacist to come and speak with you about your medications.

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Pastoral & Spiritual Care

Fauquier Health is committed to providing spiritual care and support to our patients and their families. The hospital will make every effort to provide this care regardless of your faith or denomination. We welcome visits from your own minister, priest, rabbi or other spiritual leader. If you need spiritual support, please let a member of your care team know. You may also call 540.316.2229 (or just dial extension 2229), and someone will provide you with assistance through our on-call chaplain services.

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Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

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Rapid Response Team

A highly trained group of individuals called the Rapid Response Team is in place at all times in the hospital. This team can be called at any time by you, or those who may be here with you, to check on any medical condition that is of concern before there is a life-threatening emergency.

Calling for Rapid Response if you notice:

• changes in heart rate or blood pressure
• change in respiratory (breathing) rate or oxygen levels
• change in mental status or level of consciousness
• any change in the patient’s condition that needs immediate attention

Step 1: Dial 3333 on bedside phone

Step 2: Tell the operator your name, room number, patient’s name, whether or not the patient is an adult or child and your concern.

Step 3: The Rapid Response Team will be sent to your room

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Room Amenities

Fauquier Hospital provides private rooms for all patients. Many of these rooms have overnight sleeping accommodations for family members or care partners. Patient rooms are equipped with room temperature controls, private bathrooms, cable television and internet connectivity.

Personal Belongings and Valuables
African American patient on phone Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. We ask you try not to bring any items of value to the hospital. The hospital does not accept responsibility for any possessions you keep with you or items of value. If you lose something, please notify your nurse immediately, and we will make every effort to help you find it. Unclaimed articles are turned in to the Security Office.

Telephone
A telephone is provided in each room, and you may make or receive calls in your room at any time. Local calls are free of charge. Dial 9 and the seven-digit number, or 411 for local information. Long distance and toll calls also can be made at any time. If a four digit extension is listed in this guide, just dial that number to be connected.

Television
Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV

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Security

In addition to our dedicated hospital security officers, many technologies are in place to provide our patients, visitors and staff with an additional level of security. These include key card access to many areas of the hospital and closed-circuit cameras. Additional security measures are in place in the Family Birthing Center. Your safety is our number one priority. If you have any concerns, please be sure to address them with a member of your care team.

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Smoke-Free Campus

Tobacco products, vaping, and e-cigs use is not permitted outside or inside any of our buildings or vehicles. If you use tobacco products, vape, or e-cigs, inform your doctor or nurse; we may be able to treat you for nicotine withdrawal so you will be more comfortable. For your health, we encourage you to stop usage of these products. You can talk to your primary care physician for guidance on outpatient programs, medications, and support groups to help you in this effort.

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Vending Machines

Vending machines with snacks and beverages are located in the Bistro on the ground floor and are accessible 24 hours a day. Additional vending machines are located in the Emergency Department waiting area and on the fourth floor.

Self check out options are available in the bistro to visitors until 7:00pm.

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Visitation Policy

Visiting hours can be subject to change and can be at discretion of the patient's care team. Please ask your nurse for official hours during your stay.

• General Visiting Hours: 6:00am to 7:00pm; ED entrance is open outside of these hours.
• Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.
• Visitation is permitted 24/7 in the hospital. Each patient is allowed one patient care partner over the age of 18 to stay with them overnight in their room.
• Visitors who are ill are not permitted to visit patients admitted to the hospital for safety concerns. For the Birthing Center only: A visitor sticker must be worn at all times showing the approved visitation status.
• Emergency Department (ED) patients will be allowed two visitors at one time at the discretion of staff. Patients under the age of 18 may have parents or legal guardians in attendance.
• Patients admitted to the ICU are permitted two visitors at one time except between the hours of 10:15am-11:00am.
• Intermediate Care Nursery (ICN) patients will be authorized two adult visitors at one time. 
• Operating Room (OR), Outpatient Special Procedures (OPSP), Infusion Center (IC), Medical Imaging (MI), Outpatient Laboratory, and Interventional Radiology (IR) will be allowed one care partner in the pre and post procedure area at the discretion of staff. No visitors will be allowed in procedural areas. 
• Children over the age of 12 or children of the patient are permitted to visit between 8:00am-8:00pm. Siblings may visit in the Family Birthing Center but are not authorized in the Intermediate Care Nursery (ICN).
• Siblings are allowed in the Family Birthing Center (FBC). Children under age 12, who are not siblings, may not visit.
• Patients in isolation status, may have two visitors. Appropriate personal protective equipment (PPE) will be provided by the hospital and will be worn during the entire length of the visit.

We understand that family members and friends can make your hospital stay more comfortable. Please be sure to ask your nurse who is allowed to visit you. Sleeping accommodations for approved care partners are provided in every room. Any child visiting in the hospital must be under the supervision of an adult at all times.

To provide a restful and safe environment, we ask that visitors follow these guidelines:

• Do not visit if you have a cold, sore throat, fever or other illness.
• Avoid noisy, disruptive behavior to help respect the healing of all patients.
• Ask before bringing foods, drinks, or other items like balloons, flowers or perfume that might trigger allergies into patient rooms.
• Wash your hands before entering and when leaving a patient’s room.

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