Patient Rights

PRR-GR-nomarks

Patient Rights and Responsibilities

Your Rights

    Quality Care

    You have the right to:

  • Equal care regardless of age, race, ethnicity, religion, culture or language.
  • Equal care regardless of physical or mental disability, socio-economic status.
  • Equal care regardless of sex, sexual orientation, and gender identity or expression.
  • Have your culture, values, beliefs and preferences respected.
  • Quality care in a safe setting by skilled doctors and staff.
  • Have your pain managed.

    Safety

    You have the right to:

  • Be free from neglect, misuse, verbal, mental, physical and sexual abuse.
  • Be informed if something goes wrong with your care.
  • Be free from seclusion or restraints unless needed for safety.
  • Have access to protective and advocacy services.

    Meaningful Interactions

    You have the right to:

  • Be informed of your current health status.
  • Help decide the plan for your care.
  • Take part in your care as desired.
  • A person of your choice, and your doctor, notified promptly when admitted to the hospital.
  • Choose a person (lay caregiver) to be involved in your plan of care before and or after discharge.
  • Be informed of care outcomes, treatment, and services you need for current and future decisions.
  • Refuse care or refuse to consent.
  • Written or verbal messages you understand.
  • Hospital provided interpreting services at no cost to you.
  • Get information in a manner that meets your needs for vision, speech, hearing or cognitive impairments.
  • Review your chart with your caregivers at any time during your stay.
  • Complain without fear of revenge and have your complaints reviewed in a timely manner.

    Affordability

    You have the right to:

  • Request a detailed bill with an explanation of that bill after discharge.
  • Information about resources to help pay for your care.

    Personal Care

    You have the right to:

  • Know the names and jobs of the people who care for you.
  • Be treated with respect and dignity in a setting that promotes a positive self-image.
  • Personal privacy.
  • Religious and other spiritual services that you choose.
  • Make advance directives.
  • Have your medical and end of life care wishes followed.
  • Have your rights protected and respected during any research like activities.
  • Refuse to allow taping, films, or other images of you for purposes other than your care.

    Visitation

    You have the right to:

  • Know your visit rights, hours and limits that may apply to your visitors.
  • Receive visitors of your choice with no discrimination.
  • Know when the visitor’s presence infringes on others’ rights and/or safety.
  • Know when you may not have a visitor because of a safety or medical reason.
  • Withdraw or deny consent to receive specific visitors, either orally or in writing.
  • To choose a support person to select visitors for you if you are unable to do so.

    What you need to do

    Be an Active Partner in Your Care

  • Share as much health information with us as possible.
  • Ask questions when you do not understand.
  • Respect other people, their property and use civil language.
  • Give us a copy of your advance directives.
  • Tell us about changes in your condition.
  • Follow hospital rules (to include your visitors)
  • Tell us when you are in pain.
  • Let us know if you are unable to follow your care orders.
  • Leave your items of value at home.
  • Meet financial commitments.
  • Keep appointments.

For comments, complaints or grievances, or to report safety concerns:

Call our Patient Advocate at (540) 316-5014 or contact a unit or hospital leader.

After normal business hours, please leave a message and you’ll receive a call back the next business day.



You may also file a grievance with the following:

Virginia Department of Health

Office of Licensure and Certification

9960 Mayland Drive, Suite 401

Richmond, VA 23233

Phone: (800) 955-1819

EMail:

Virginia Health Quality Center

9830 Mayland Drive, Suite J

Richmond, VA 23233

Phone: (800) 545-3814



Office of Quality and Patient Safety

The Joint Commission

1 Renaissance Boulevard

Oakbrook Terrace, IL 60181

Fax: (630) 792-5636

EMail:


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