Navigating The Fauquier Hospital eChart
The Fauquier Hospital eChart for your family
After I Have Enrolled
Billing & Payment
What is The Fauquier Hospital eChart?
The Fauquier Hospital eChart offers patients personalized and secure online access to portions of their Fauquier Hospital medical record. It enables you to securely use the Internet to help manage and receive information about your health. With eChart, you can:
Is there a fee to use The Fauquier Hospital eChart?
eChart is a free service offered to our patients.
How do I sign up?
Patients who wish to participate will be issued a Fauquier Hospital eChart activation code. Visit the Health Information Management Office at the Hospital to request your activation code or submit an online request for an activation code. You will receive an activation code and instructions, which will enable you to create your personal user name and password. If you need help in the activation process, you may contact 540-316-4440.
When can I see my information in the Fauquier Hospital eChart?
Test results are released to eChart seven days after they are finalized.
Medical reports are released to eChart seven days after they are signed.
How much historical information is viewable in the Fauquier Hospital eChart?
Why are certain test results not shared on eChart?
Tests of a very sensitive nature are not released to eChart according to Virginia Law.
If your allergy was documented prior to January 1, 2010, it will not appear until your next hospital visit.
What is the “My Health Information” section of the Fauquier Hospital eChart?
The “My Health Information” section is your personal health journal. It is information you want written down, but this information is not shared with your provider or the hospital.
If some of my health information in the Fauquier Hospital eChart is not correct, what should I do?
eChart information comes directly from your electronic medical record at the hospital. Ask your doctor to correct any inaccurate information at your next visit. You may also report an error online through the Reports page of eChart.
Can I view a family member’s health record in the Fauquier Hospital eChart?
Yes. We offer three opportunities for individuals to access the eChart account of another.
According to Virginia State law, there are certain parts of a child's health records that are not accessible to parents (any information relating to reproductive health). For children 10 to 18 years old, parents will need to come to the hospital to ask for their children's records (the Health Information Department). Whatever information is allowable under the law will be released upon request. It is not possible to release a child's health record electronically through Your Health Record because of these legal restrictions.
Parents may not view medical records for children 18 and older unless they have been granted access by the patient.
Legal Custodian Access.
A legal custodian is someone named in the patient’s Advance Directive or someone who has been given power of attorney (requires review by Health Information Management Department).
Consenting Adult Access.
As a user of eChart, you can grant access to your health record to another registered user of eChart. For example, a wife could grant access to her husband or a mother could grant access to her child. Consenting access is managed by you and can be revoked at your discretion.
Can my spouse and I share one Fauquier Hospital eChart account?
No. Due to the sensitive nature of medical information, each adult must establish their own eChart account. You may elect to share access to your eChart. See Consenting Adult Access above.
What is my Access Code and how does it work?
Your access code is only used once to log into The Fauquier Hospital eChart for the first time. The code will expire after you have used it or after 30 days. When you log into eChart the first time, you will then be asked to create your own unique user name and password.
I forgot my password. What should I do?
You may click the “Forgot Password” link on the sign-in page to reset your password online.
How do I update my e-mail address?
If your e-mail changes you can update it in the Settings Section of eChart.
How is The Fauquier Hospital eChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal IDs and passwords. The hospital uses the latest encryption technology to protect your data.
Your name and e-mail address will be treated with the same care and privacy given to your health records and will never be sold or leased by Fauquier Hospital.
I was logged out of eChart, what happened?
While logged into eChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of eChart. We recommend that you log out of eChart if you need to leave your computer for even a short period of time.
My bill/statement lists “none” for insurance, but I have insurance. What do I do?
Please contact a Financial Counselor directly at 540-316-2970 and please have your insurance card ready, several pieces of information from your card will be required.
If I don’t want to pay my bill online, where can I mail my payments?
Fauquier Health System
500 Hospital Dr
Warrenton, VA 20186
I do not have health insurance or I have limited coverage. If I can’t afford my hospital bills are there programs to assist me?
Option 1: Please contact a Financial Counselor to request a Financial Aid application at 540- 316-2970 Monday-Friday between the hours of 8am-4:30pm. More information can also be viewed on our website at: http://www.fauquierhealth.org/patients.financial-assistance
Option 2: Monthly payment plans are available. Please contact a Financial Counselor at 540-316-2970 to assist you.
I have questions about the information I see on my bill and I would like to speak with someone. What number can I call?
Please contact our Financial Counseling Office for assistance at 540-316-2970.
Can I have an itemized bill?
Option 1: Yes, on the eChart site, your statements are available. Please use the link on your statement to request an itemized bill.
Option 2: Please contact the Financial Counseling office at 540-316-2970.
Can I pay my Hospital Bill online?
Absolutely! From your eChart account click on the statement you wish to pay and use the Pay Now button. You can pay more than one account at a time by adding the account number to the payment screen.
What payment methods do you accept to pay my bill?
Option 1: Online bill pay: Visa, MasterCard, Discover
Option 2: In Person Bill Pay: Cash, money orders, credit cards (Visa, MasterCard, Discoverer), personal checks
Option 3: by mail: checks or money orders (please do not send cash)
Do you file claims with my insurance company?
If you have provided us with your insurance information at the time of your registration we will file a claim for your services with your insurance company. Insurance transactions are listed on your statement as “Insurance Adjustment” and “Insurance Payments”
What insurance plans does Fauquier Hospital accept?
Please contact a Financial Counselor at 540-316-2970 to determine if we participate with your insurance
What if I can’t pay my entire bill in one payment?
By speaking with a Financial Counselor, you can set up payment plans 540-316-2970.
Where can I get a copy of my bill?
Option 1: eChart stores all of your statements; you can print a statement by using the Print link
Option 2: You can contact a Financial Counselor at 540-316-2970
When will I receive my bill?
After we have received the correct payment from your insurance company, you will receive a bill in approximately 7-10 days. If you are uninsured, you will receive a bill within 14 days of your date of service and/or discharge date.
When do I pay my insurance co-payment and deductible?
Please pay your co-payments and deductibles at the time of service.
When should I provide you my insurance information?
At the time of your registration, during your appointment or stay at the hospital, or as soon as possible after your discharge. If you do not provide correct insurance prior to your service, we may not be able to bill your insurance if they require pre-authorization.
I have received more than one bill for my visit. Why?
You may receive more than one bill since several providers may be involved in your treatment and bill independently. ER and Hospital Physicians/providers bill separately for their professional services. We also utilize the services of independent Radiologists, Anesthesiologists, Pathologists, Specialty Labs, and Others in order to provide a high quality of specialized care. Each specialty bills your insurance or you directly for the services provided.
I made a payment on my bill, but my balance due hasn’t updated. Why?
Your statement will not update once your payment has made. It is a fixed document and you can use the balance due on your most recent statement to determine the payment required. If you have any questions, please contact a Financial Counselor at (540) 316-2970.
How do I make a payment if my account is in collections?
You can contact the collection agency directly to make a payment and to obtain the most up to date balance. You can also contact a Financial Counselor at (540) 316-2970 to make a payment by phone or stop by the Cashier Window located on the main floor of the Hospital.
How can I get a report of my payment history?
Please contact a Financial Counselor at (540) 316-2970 to request your payment history.