FAQ
Q: How do I get a family member admitted to your facility?
A: Our facility has admission representatives who will provide you with all of the information you will need to know about admitting a patient to the facility. They can be reached by calling 540-316-5500 during normal weekday business hours.
Q: What physicians come to your facility?
A: We have several physicians who have admitting privileges at our facility and we will be happy to provide a current list for you upon request.
Q: How long will I stay for Rehab?
A: Our physicians and therapists work together to individualize a plan of care to meet your therapy needs. The length of your program will depend on your individual goals and progress.
Q: What is the average length of stay at your facility?
A: Our average length of stay is approximately 25 days, but each patient’s progress is different so this time frame varies.
Q: What therapy programs do you offer?
A: Our facility offers physical, occupational, speech and aquatic therapy. We are the only area facility to offer all of these in one location.
Q: What is the difference between physical and occupational therapy and what does each accomplish?
A: Physical therapy provides strength, endurance, motor skills training to help you move as independently as possible. Occupational therapy helps you perform activities of daily living such as dressing, bathing and cooking. Speech therapy addresses issues with speaking, swallowing and cognitive function.
Q: What benefit does aqua therapy provide?
A: Aqua therapy uses the buoyancy of water to provide a comfortable environment that supports the body during exercise and helps improve range-of-motion and pain control. Aqua therapy improves circulation and cardiovascular endurance as well. The water temperature is maintained at 84-90 degrees, which helps relax tight muscles and allows for the mobilization of tendons and ligaments.
Q: What room accommodations can I expect?
A: Our facility has semi-private and private rooms. Many people enjoy the company of a roommate, but if you desire a private room every effort will be made to place you in one. We cannot guarantee a private room will be available during your stay with us. There is an extra daily fee for private rooms.
Q: Do you offer phone, cable or internet services?
A: Phone, cable and Wi-Fi / internet services are provided in all rooms. Each patient has his or her own individual phone line and flat screen television.
Q: Can my family visit?
A: Family members are an important part of your recovery and they are welcome to visit any time that is convenient for you.
Q: Are family members permitted to accompany me to therapy?
A: We encourage family participation in the rehabilitation process and family members can observe progress by visiting during scheduled therapies if desired by the patient.
Q: Does insurance pay for rehab?
A: Rehab therapy is included in your skilled services if you have qualified for Medicare Skilled Coverage. Many other insurance policies cover rehab services during an inpatient stay, however it is important that you know and understand your coverage. Talk with your plan representative to confirm your coverage details. Be sure to ask about deductibles or out-of-pocket expenses.
Q: What does skilled nursing or skilled services mean?
A: A skilled nursing service is a service that must be provided by a registered nurse, or a licensed practical nurse under the supervision of a registered nurse, to be safe and effective. The service of a physical, speech-language pathologist or occupational therapist is a skilled therapy service if the complexity of the service is such that it can only be performed safely and/or effectively under the supervision of a skilled therapist. To be covered, the skilled services must also be reasonable and necessary to the treatment of the patient's illness or injury or to the restoration of maintenance of function affected by the patient's illness or injury.
Q: How does traditional Medicare work? What will I owe after Day 20?
A: The Medicare Part A program covers skilled services in our facility. If you have available days, Medicare A will cover the first 20 days of your stay in full, as long as a daily skilled service is needed and is being provided.
Beginning on Day 21 of the skilled service, you will owe coinsurance (This rate is determined by the federal government and changes annually). You may have insurance that covers the coinsurance or be Medicaid eligible. Talk to your insurance plan representative to confirm that our facility participates with your insurance and how many coinsurance days they will cover, as well as deductibles and out-of-pocket expenses you will incur. In cases where there is no coverage available, you will be responsible for the payment.
Q: How does a Medicare Replacement Policy differ from traditional Medicare regarding rehab?
A: Medicare Replacement Policies (Medicare HMO) typically cover skilled services in the same manner as traditional Medicare A. The coverage may differ, primarily in the number of days covered for skilled services and the coinsurance amount. Each Medicare HMO has its own number of covered days. In most cases, the number of fully covered days are fewer under an HMO, but the coinsurance rate may be lower than under traditional Medicare A. Contact your HMO representative to determine your number of covered days and coinsurance rates as well as deductibles and out-of-pocket expenses.
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